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Failure to communicate : how conversations go wrong and what you can do to right them / Holly Weeks.
Tipo de material:
TextoDetalles de publicación: Boston, Mass. : Harvard Business, 2008.Descripción: vi, 240 p. ; 24 cmISBN: - 9781578518999
- 1578518997
- How conversations go wrong and what you can do to right them [Parte del título]
- HF 5718 W4175.2008
Contenidos:
Anatomy of the problem -- What's wrong with what we do -- Rethinking what we do: finding balance -- Acting unilaterally -- Conversational warfare and the combat mentality -- Out of combat: changing the game -- Emotional fallout -- Out of emotion's grip: increasing skill -- Breakdowns over misconceptions -- Out of the breakdown gap: strategy and tactics -- Putting it all together.
| Tipo de ítem | Biblioteca actual | Colección | Signatura topográfica | Copia número | Estado | Fecha de vencimiento | Código de barras | |
|---|---|---|---|---|---|---|---|---|
| Libros | Biblioteca Francisco Xavier Clavigero Acervo | Acervo General | HF 5718 W4175.2008 (Navegar estantería(Abre debajo)) | ej. 1 | Disponible | UIA022207 |
Incluye referencias bibliográficas (p. [227]-228) e índice.
Anatomy of the problem -- What's wrong with what we do -- Rethinking what we do: finding balance -- Acting unilaterally -- Conversational warfare and the combat mentality -- Out of combat: changing the game -- Emotional fallout -- Out of emotion's grip: increasing skill -- Breakdowns over misconceptions -- Out of the breakdown gap: strategy and tactics -- Putting it all together.
