TY  - BOOK
AU  - Parker, Tom
AU  - Tate, Rick
TI  - Leadership and the customer revolution: the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality 
SN  - 0442018525
AV  - HD 57.7 H4.1995
U1  - 658.8/12 20
PY  - 1995///
CY  - New York, Mexico City
PB  - Van Nostrand Reinhold
KW  - Liderazgo
KW  - Cambio organizacional
KW  - Satisfacción al cliente
N1  - Incluye índice
ER  -