TY - BOOK AU - Shock, Patti J AU - Bowen,John T. AU - Stefanelli,John M. TI - Restaurant marketing for owners and managers SN - 0471226270 AV - TX 911.3.M3 S55.2004 U1 - 647.795/068/8 21 PY - 2004/// CY - Hoboken, N.J. PB - J. Wiley KW - Restaurants KW - Marketing KW - Restaurantes KW - Mercadotecnia KW - Food service management KW - Alimentos - KW - Administración de servicios N1 - Incluye referencias bibliográficas (p. [219]-230) e índice; Introduction: "What am I Getting Myself Into?" -- Location: "Where am I Going to Put This Place?" -- Environmental Analysis: "What am I Up Against?" -- Identifying Your Markets: "Who are My Customers, and What do They Want?" -- Menu Development: "What Should My Sales Kit Look Like?" -- Pricing "What Should I Charge for This Stuff?" -- Service "How Do I Get My Staff to Give the Right Amount of Attention?" -- Other Income Streams: "How Much Extra Stuff Can I Sell?" -- Communications: "How Do I Get on the Guest's Radar Screen?" -- Technology: "How Do I Surf My Way to Success?" -- Marketing Plan and Budget: "How Do I Figure Out What to Do and How Much It Will Cost?" ER -