TY  - BOOK
AU  - Hinkin,Timothy R.
TI  - Cases in hospitality management: a critical incident approach 
SN  - 047168693X
AV  - TX 911.3.M27 H56.2006
U1  - 647.94/068 22
PY  - 2006///
CY  - Hoboken, N.J.
PB  - John Wiley
KW  - Hospitality industry
KW  - Management
KW  - United States
KW  - Case studies
KW  - Industria de la hospitalidad
KW  - Administración
KW  - Estados Unidos
KW  - Estudio de casos
N1  - Incluye referencias bibliográficas; Ethics -- Training and development -- Reward systems -- Communication -- Policies -- Group dynamics -- Technology -- Process analysis -- Service exemplars -- Service recovery
ER  -