TY  - BOOK
AU  - Blanchard,Kenneth H
AU  - Ballard,Jim
AU  - Finch,Frederic E.
TI  - Customer mania!: it's never too late to build a customer-focused company 
SN  - 0743270282 (alk. paper)
AV  - HF 5415.5 B526.2004
U1  - 658.8/12 22
PY  - 2004///
CY  - New York
PB  - Free
KW  - Customer services
KW  - Management
KW  - Servicios al cliente
KW  - Administración
ER  -