TY  - BOOK
AU  - Weeks,Holly
TI  - Failure to communicate: how conversations go wrong and what you can do to right them 
SN  - 9781578518999
AV  - HF 5718 W4175.2008
PY  - 2008///
CY  - Boston, Mass.
PB  - Harvard Business
KW  - Comunicación en la empresa
KW  - Comunicación interpersonal
KW  - Comunicación oral
N1  - Incluye referencias bibliográficas (p. [227]-228) e índice; Anatomy of the problem -- What's wrong with what we do -- Rethinking what we do: finding balance -- Acting unilaterally -- Conversational warfare and the combat mentality -- Out of combat: changing the game -- Emotional fallout -- Out of emotion's grip: increasing skill -- Breakdowns over misconceptions -- Out of the breakdown gap: strategy and tactics -- Putting it all together
ER  -