TY  - BOOK
AU  - Thyne,Maree
AU  - Laws, Eric
TI  - Hospitality, tourism, and lifestyle concepts: implications for quality management and customer satisfaction 
SN  - 0789027542 (hard cover : alk. paper)
AV  - TX 911.3.M27 H662.2004
PY  - 2004///
CY  - New York
PB  - Haworth Hospitality
KW  - Hospitality industry
KW  - Management
KW  - Industria hospitalaria -
KW  - Administración
KW  - Tourism
KW  - Turismo -
N1  - Incluye referencias bibliográficas e índice
ER  -