TY - BOOK AU - Brown,Tim AU - Katz,Barry TI - Change by design: how design thinking transforms organizations and inspires innovation SN - 9780061766084 (hc.) AV - HD 58.8 B772.2009 PY - 2009/// CY - [New York] PB - Harper Business KW - Organizational change KW - Cambio organizacional KW - Reingeniería (Administración) KW - Corporate reorganizations KW - Reorganizaciones corporativas KW - Industrial design KW - Diseño industrial N1 - Getting under your skin, or, How design thinking is about more than style -- Converting need into demand, or, Putting people first -- A mental matrix, or, "These people have no process!" -- Building to think, or, The power of prototyping -- Returning to the surface, or, The design of experiences -- Spreading the message, or, The importance of storytelling -- Design thinking meets the corporation, or, Teaching to fish -- The new social contract, or, We're all in this together -- Design activism, or, Inspiring solutions with global potential -- Designing tomorrow--today ER -