TY - BOOK AU - Holtz,Shel TI - Corporate conversations: a guide to crafting effective and appropriate internal communications SN - 9780814415498 AV - HF 5549.5.C6 H63.2004 PY - 2004/// CY - New York PB - AMACOM KW - Comunicación en la administración de personal N1 - Incluye referencias bibliográficas e índice; ormalize employee communications? -- What we know about employees -- Types of communication -- Communication planning -- Communication tools -- Online communication tools -- Ongoing communication -- Communicating bad news -- Communicating change -- Managing communication overload -- Organizing, budgeting and using your communications department -- Enhancing employee-to-employee communication -- Meaing the value of employee communication ER -