TY  - BOOK
AU  - Shiba, Shoji
AU  - Walden, David
AU  - Graham,Alan
TI  - Four practical revolutions in management: systems for creating unique organizational capability 
SN  - 1563272172
AV  - HD 62.15 S55.2001
PY  - 2001///
CY  - Cambridge, Mass.
PB  - Center for Quality of Management
KW  - Total quality management
KW  - Administración de la calidad total
KW  - Case studies
KW  - Estudio de casos
KW  - Organizational change
KW  - Cambio organizacional
KW  - EStudio de casos
N1  - Incluye referencias bibliográficas e índice; The evolution of the customer satisfaction concept -- Survival in a rapidly changing world -- Developing a unique organizational capability -- Change in the work concept -- Evolution of customer focus and its challenges -- Improvement as a problem-solving process -- Process discovery and management -- Process control and variation -- Reactive improvement and the 7 steps method -- Management diagnosis of the 7 steps of reactive improvement -- Process management mobilization case study : Teradyne -- Planning projects or tasks -- Proactive improvement -- Applying proactive improvement to develop new products -- Engagement and alignment of organization members -- Coordinating behavior -- Leading change -- Self-development -- Teamwork skill -- Initiation strategies -- Infrastructure for mobilization -- Phase-in -- U.S. focused strategies for phase-in -- Hoshin management -- Leading process improvement -- Further case studies in mobilization -- The practice of breakthrough -- Networking and societal diffusion : regional and national networking -- Ongoing integration of methods
ER  -