TY - BOOK AU - Shiba, Shoji AU - Walden, David AU - Graham,Alan TI - Four practical revolutions in management: systems for creating unique organizational capability SN - 1563272172 AV - HD 62.15 S55.2001 PY - 2001/// CY - Cambridge, Mass. PB - Center for Quality of Management KW - Total quality management KW - Administración de la calidad total KW - Case studies KW - Estudio de casos KW - Organizational change KW - Cambio organizacional KW - EStudio de casos N1 - Incluye referencias bibliográficas e índice; The evolution of the customer satisfaction concept -- Survival in a rapidly changing world -- Developing a unique organizational capability -- Change in the work concept -- Evolution of customer focus and its challenges -- Improvement as a problem-solving process -- Process discovery and management -- Process control and variation -- Reactive improvement and the 7 steps method -- Management diagnosis of the 7 steps of reactive improvement -- Process management mobilization case study : Teradyne -- Planning projects or tasks -- Proactive improvement -- Applying proactive improvement to develop new products -- Engagement and alignment of organization members -- Coordinating behavior -- Leading change -- Self-development -- Teamwork skill -- Initiation strategies -- Infrastructure for mobilization -- Phase-in -- U.S. focused strategies for phase-in -- Hoshin management -- Leading process improvement -- Further case studies in mobilization -- The practice of breakthrough -- Networking and societal diffusion : regional and national networking -- Ongoing integration of methods ER -