TY  - BOOK
AU  - Kerpen,Dave
TI  - Likeable social media: how to delight your customers, create an irresistible brand, and be generally amazing on facebook (& other social networks) 
SN  - 9780071762342
AV  - HF 5415.1265 K42.2011
PY  - 2011///
CY  - New York
PB  - McGraw-Hill
KW  - Internet marketing
KW  - Mercadotecnia en Internet
KW  - Online social networks
KW  - Redes sociales
KW  - Social media
KW  - Economic aspects
KW  - Medios sociales
KW  - Aspectos económicos
KW  - Customer relations
KW  - Relaciones con los clientes
KW  - Branding (Marketing)
KW  - Marcas registradas
KW  - Mercadotecnia
ER  -