TY  - BOOK
AU  - Gallouj,Faïz
AU  - Djellal,Faridah
TI  - Services and innovation
SN  - 9781783472932
AV  - HD 9980.5 S47.2015
PY  - 2015///,
CY  - Cheltenham
PB  - Edward Elgar Publishing Limited
KW  - Service industries
KW  - Industrias de servicios
KW  - Technological innovations
KW  - Innovaciones tecnológicas
KW  - Customer services
KW  - Servicios al cliente
N1  - Incluye referencias bibliográficas
N2  - Service innovation is a young but prolific research field, with a rapidly increasing number of publications being dedicated to the area. This title explores the most significant articles that helped build and develop this field from a theoretical, empirical and methodological perspective. In this research review the authors examine how the 43 seminal articles selected address the key focuses of the subject, including the theories, nature and measurement of innovation in services as well as the role of knowledge intensive business services (KIBS) in client innovation and other concerns
ER  -