TY  - BOOK
AU  - Albrecht, Karl
AU  - Bradford, Lawrence J
TI  - The service advantage: how to identify and fulfill customer needs 
SN  - 1556232470
AV  - HF 5415.5 A43
PY  - 1990///
CY  - Homewood, Ill.
PB  - Dow Jones-Irwin
KW  - Servicios al cliente
KW  - Consumidores
KW  - Investigación
N1  - Incluye índice
ER  -