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Designing service excellence : people and technology / Brian Hunt, Toni Ivergard.

Por: Colaborador(es): Tipo de material: TextoTextoSeries Business managementEditor: Boca Raton : CRC Press, Taylor & Francis Group : 2015Fecha de copyright: ©2015Descripción: xviii, 176 páginas ; 24 cmTipo de contenido:
  • texto
Tipo de medio:
  • sin medio
Tipo de soporte:
  • volumen
ISBN:
  • 9781439840467
Tema(s): Clasificación LoC:
  • HF 5415.5 H86.2015
Contenidos:
Service: definitions and attributes -- Service and moments of truth -- Service management, service systems and service excellence -- People and service : customers -- People, technology and usability: an ergonomic perspective -- Leading organizations and employees towards service excellence -- Leading organizations as if people matter : humanist approaches -- Service in and by public sector organizations -- Public sector culture and values : delivering public service excellence -- Service and technology in retailing : history, concepts and concerns -- Service and technology in retailing : history, concepts and concerns -- The future of service excellence through people and technology.
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Existencias
Tipo de ítem Biblioteca actual Colección Signatura topográfica Copia número Estado Fecha de vencimiento Código de barras
Libros Biblioteca Francisco Xavier Clavigero Acervo Acervo General HF 5415.5 H86.2015 (Navegar estantería(Abre debajo)) ej. 1 Disponible UIA140129

Incluye referencias bibliográficas e índice.

Service: definitions and attributes -- Service and moments of truth -- Service management, service systems and service excellence -- People and service : customers -- People, technology and usability: an ergonomic perspective -- Leading organizations and employees towards service excellence -- Leading organizations as if people matter : humanist approaches -- Service in and by public sector organizations -- Public sector culture and values : delivering public service excellence -- Service and technology in retailing : history, concepts and concerns -- Service and technology in retailing : history, concepts and concerns -- The future of service excellence through people and technology.