Designing service excellence : people and technology / Brian Hunt, Toni Ivergard.
Tipo de material: TextoSeries Business managementEditor: Boca Raton : CRC Press, Taylor & Francis Group : 2015Fecha de copyright: ©2015Descripción: xviii, 176 páginas ; 24 cmTipo de contenido:- texto
- sin medio
- volumen
- 9781439840467
- HF 5415.5 H86.2015
Tipo de ítem | Biblioteca actual | Colección | Signatura topográfica | Copia número | Estado | Fecha de vencimiento | Código de barras | |
---|---|---|---|---|---|---|---|---|
Libros | Biblioteca Francisco Xavier Clavigero Acervo | Acervo General | HF 5415.5 H86.2015 (Navegar estantería(Abre debajo)) | ej. 1 | Disponible | UIA140129 |
Incluye referencias bibliográficas e índice.
Service: definitions and attributes -- Service and moments of truth -- Service management, service systems and service excellence -- People and service : customers -- People, technology and usability: an ergonomic perspective -- Leading organizations and employees towards service excellence -- Leading organizations as if people matter : humanist approaches -- Service in and by public sector organizations -- Public sector culture and values : delivering public service excellence -- Service and technology in retailing : history, concepts and concerns -- Service and technology in retailing : history, concepts and concerns -- The future of service excellence through people and technology.