| 000 | 00953cam-a2200337-a-4500 | ||
|---|---|---|---|
| 001 | 000101898 | ||
| 005 | 20240105135123.0 | ||
| 008 | 930317s1991 ck r 000 0 spa d | ||
| 020 | _a958-9042-91-0 | ||
| 035 | _a183800 | ||
| 035 | _aUIA0101898 | ||
| 040 |
_aUIASF _cUIASF |
||
| 041 | 1 |
_aSPA _hENG |
|
| 050 | 4 |
_aHF 5415.5 _bA4318.1991 |
|
| 100 |
_aAlbrecht, Karl _d1941- |
||
| 245 | 1 | 3 |
_aLa excelencia en el servicio / _cKarl Albrecht, Lawrence J. Bradford ; tr. Jesús Villamizar Herrera |
| 260 |
_aBogotá : _bLegis, _c1991 |
||
| 300 |
_a236 p. ; _c24 cm |
||
| 440 | 0 | _aSerie empresarial Legis | |
| 500 | _aTraducción de The service advantage. | ||
| 500 | _aIncluye índice. | ||
| 650 | 0 | _aServicios al cliente | |
| 650 | 0 |
_aConsumidores _xInvestigación |
|
| 700 | 1 | _aBradford, Lawrence J | |
| 700 | 1 | _aVillamizar Herrera, Jesús | |
| 905 | _a01 | ||
| 942 | 1 | _cNEWBFXC1 | |
| 999 |
_c100565 _d100565 |
||
| 980 |
_851 _gRonald RUIZ |
||