| 000 | 00921cam-a2200301-a-4500 | ||
|---|---|---|---|
| 001 | 000101994 | ||
| 005 | 20240105135126.0 | ||
| 008 | 930319s1990 xxua r 000 0 eng d | ||
| 020 | _a0029357012 | ||
| 035 | _a296435 | ||
| 040 |
_aUIASF _bspa _cUIASF |
||
| 041 | 0 | _aeng | |
| 050 | 4 |
_aHF 5415.5 _bZ45.1990 |
|
| 100 | _aZeithaml, Valerie A | ||
| 245 | 1 | 0 |
_aDelivering quality service : _bbalancing customer perceptions and expectations / _cValarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. |
| 260 |
_aNew York : _bFree Press, _c1990. |
||
| 300 |
_axii, 226 p. : _bil. gráfs. ; _c24 cm. |
||
| 500 | _aIncluye índice. | ||
| 650 | 4 | _aServicios al cliente | |
| 650 | 4 |
_aIndustrias de servicios _xControl de calidad - _xModelos matemáticos. |
|
| 700 | _aParasuraman, A | ||
| 700 |
_aBerry, Leonard L _d1942- |
||
| 905 | _a01 | ||
| 942 | 1 | _cNEWBFXC1 | |
| 999 |
_c100660 _d100660 |
||
| 980 |
_851 _gRonald RUIZ |
||