| 000 | 00991cam-a2200325-a-4500 | ||
|---|---|---|---|
| 001 | 000108976 | ||
| 005 | 20240105135506.0 | ||
| 008 | 941012t19931993sp r 000 0 spa d | ||
| 020 | _a958-04-2495-0 | ||
| 035 | _a192399 | ||
| 035 | _aUIA0108976 | ||
| 040 |
_aUIASF _cUIASF |
||
| 041 | 1 |
_aSPA _hENG |
|
| 050 | 4 |
_aHF 5415.5 _bB4818.1993 |
|
| 100 |
_aBerry, Leonard L _d1942- |
||
| 245 | 1 | 0 |
_aMarketing en las empresas de servicios : _bcompita mediante la calidad / _cLeonard L. Berry, A. Parasuraman ; tr. Jorge Cárdenas Nannetti |
| 260 |
_aBarcelona : _bNorma, _cc1993 |
||
| 300 |
_axi, 271 p. ; _c22 cm |
||
| 440 | 0 | _aDesarrollo gerencial | |
| 500 | _aTraducción de Marketing services: competing through quality. | ||
| 650 | 0 | _aServicios al cliente | |
| 650 | 0 |
_aIndustrias de servicios _xMercadotecnia. |
|
| 700 | 1 | _aParasuraman, A | |
| 700 | 1 | 1 | _aCárdenas Nannetti, Jorge |
| 905 | _a01 | ||
| 942 | 1 | _cNEWBFXC1 | |
| 999 |
_c107507 _d107507 |
||
| 980 |
_851 _gRonald RUIZ |
||