| 000 | 00781nam-a2200277-a-4500 | ||
|---|---|---|---|
| 005 | 20240105141042.0 | ||
| 008 | 970811s1993 caua r 000 0 eng d | ||
| 020 | _a1560522038 | ||
| 035 | _a216377 | ||
| 035 | _aUIA0152858 | ||
| 040 |
_aDLC _bspa _cUIASF _dUIASF |
||
| 050 | 4 |
_aHF 5415.5 _M36.1993 |
|
| 100 | _aMartin, William B | ||
| 245 | 1 | 0 |
_aQuality customer service / _cWilliam B. Martin. |
| 250 | _a3rd ed. | ||
| 260 |
_aCalifornia : _bCrisp Publications, _c1993. |
||
| 300 |
_a89 p. : _bil. ; _c26 cm. |
||
| 440 | 0 | _aFifty-Minute series | |
| 650 | 4 |
_aServicios al cliente _xInstrucción programada. |
|
| 650 | 4 |
_aRelaciones con los clientes _xInstrucción programada |
|
| 905 | _a01 | ||
| 942 | _cNEWBFXC1 | ||
| 999 |
_c150346 _d150346 |
||
| 980 |
_851 _gRonald RUIZ |
||