000 | 00781nam-a2200277-a-4500 | ||
---|---|---|---|
005 | 20240105141042.0 | ||
008 | 970811s1993 caua r 000 0 eng d | ||
020 | _a1560522038 | ||
035 | _a216377 | ||
035 | _aUIA0152858 | ||
040 |
_aDLC _bspa _cUIASF _dUIASF |
||
050 | 4 |
_aHF 5415.5 _M36.1993 |
|
100 | _aMartin, William B | ||
245 | 1 | 0 |
_aQuality customer service / _cWilliam B. Martin. |
250 | _a3rd ed. | ||
260 |
_aCalifornia : _bCrisp Publications, _c1993. |
||
300 |
_a89 p. : _bil. ; _c26 cm. |
||
440 | 0 | _aFifty-Minute series | |
650 | 4 |
_aServicios al cliente _xInstrucción programada. |
|
650 | 4 |
_aRelaciones con los clientes _xInstrucción programada |
|
905 | _a01 | ||
942 | _cNEWBFXC1 | ||
999 |
_c150346 _d150346 |
||
980 |
_851 _gRonald RUIZ |