000 00924nam-a2200301-a-4500
005 20240105141145.0
008 971125s1995 nyu r 001 0 eng d
020 _a0442018525
035 _a222267
035 _aUIA0156059
040 _aDLC
_bspa
_cUIASF
_dUIASF
050 4 _aHD 57.7
_bH4.1995
082 0 4 _a658.8/12
_220
245 1 0 _aLeadership and the customer revolution :
_bthe messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality /
_cGary Heil, Tom Parker, Rick Tate.
260 _aNew York ;
_aMexico City :
_bVan Nostrand Reinhold,
_c1995.
300 _axviii, 290 p. ;
_c24 cm.
500 _aIncluye índice.
650 4 _aLiderazgo
650 4 _aCambio organizacional
650 4 _aSatisfacción al cliente
700 _aParker, Tom
700 _aTate, Rick
905 _a01
942 _cNEWBFXC1
999 _c153211
_d153211
980 _851
_gRonald RUIZ