| 000 | 01028nam-a2200325-a-4500 | ||
|---|---|---|---|
| 001 | 000203800 | ||
| 005 | 20240105142440.0 | ||
| 008 | 020411s1997 nyua rb 001 0 eng d | ||
| 020 | _a0684832569 | ||
| 035 | _a270166 | ||
| 035 | _aUIA0203800 | ||
| 040 |
_aDLC _bspa _cUIASF _dUIASF |
||
| 050 | 4 |
_aHF 5415.5 _bH47.1997 |
|
| 100 | _aHeskett, James L | ||
| 245 | 1 | 4 |
_aThe Service profit chain : _bhow leading companies link profit and growth to loyalty, satisfaction, and value / _cKames L. Heskett, W. Earl Sasser, Leonard A. Schlesinger. |
| 260 |
_aNew York : _bThe Free, _c1997 |
||
| 300 |
_axvii, 301 p. : _bil. ; _c25 cm. |
||
| 504 | _aIncluye referencias bibliográficas e índice. | ||
| 650 | 0 | _aServicios al cliente | |
| 650 | 0 | _aSatisfacción del consumidor | |
| 650 | 0 | _aLealtad de los empleados. | |
| 650 | 0 | _aProductividad industrial | |
| 700 | _aSasser, W. Earl | ||
| 700 | 1 | _aSchlesinger, Leonard A. | |
| 905 | _a01 | ||
| 942 | 1 | _cNEWBFXC1 | |
| 999 |
_c195179 _d195179 |
||
| 980 |
_851 _gRonald RUIZ |
||