| 000 | 00859nam-a2200289-a-4500 | ||
|---|---|---|---|
| 005 | 20240105142536.0 | ||
| 008 | 010625s2001 mx r 000 0 spa d | ||
| 020 | _a9688605769 | ||
| 035 | _a261373 | ||
| 035 | _aUIA0206873 | ||
| 040 |
_aUIASF _bspa _cUIASF |
||
| 041 | 1 |
_aspa _heng |
|
| 050 | 4 |
_aHF 5548.32 _bT7718.2001 |
|
| 100 | _aTschohl, John | ||
| 245 | 1 | 0 |
_aCalidad en el servicio al cliente en Internet : _bla clave del éxito en el comercio electrónico / _cJohn Tschohl. |
| 260 |
_aMéxico : _bPax, _c2001. |
||
| 300 |
_aviii, 183 p. ; _c23 cm. |
||
| 500 | _aTraducción de: e-Service: speed, technology, and price built around service. | ||
| 500 | _aIncluye índice. | ||
| 650 | 4 | _aComercio electrónico | |
| 650 | 4 | _aServicios al cliente | |
| 905 | _a01 | ||
| 942 | 1 | _cNEWBFXC1 | |
| 999 |
_c198148 _d198148 |
||
| 980 |
_851 _gRonald RUIZ |
||