| 000 | 01077nam a2200325 u 4500 | ||
|---|---|---|---|
| 001 | 000252336 | ||
| 005 | 20240105142643.0 | ||
| 008 | 011004s1995 xxca r 001 0 eng d | ||
| 010 | _a96113967 | ||
| 020 | _a0471641235 | ||
| 035 | _a265183 | ||
| 040 |
_aUIASF _bspa _cUIASF |
||
| 050 | 4 |
_aHF 5415.335 _bB76.1995 |
|
| 082 |
_a658.8/12 _220 |
||
| 100 | 1 |
_aBrown, Stanley A., _d1946- |
|
| 245 | 1 | 0 |
_aWhat customers value most : _bhow to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability / _cStanley A. Brown. |
| 260 |
_aToronto : _bJ. Wiley, _c1995 |
||
| 300 |
_aXVI, 304 p. : _bil. ; _c23 cm. |
||
| 504 | _aIncluye referencias bibliográficas (p. [301]-302) e índice. | ||
| 650 | 0 | _aSatisfacción del consumidor | |
| 650 | 0 | _aServicios al cliente | |
| 650 | 0 | _aAdministración industrial | |
| 650 | 0 | _aEficiencia organizacional. | |
| 650 | 0 | _aProductos de calidad. | |
| 905 | _a01 | ||
| 942 | 1 | _cNEWBFXC1 | |
| 999 |
_c225698 _d225698 |
||
| 980 |
_851 _gRonald RUIZ |
||