| 000 | 00982nam-a2200325-a-4500 | ||
|---|---|---|---|
| 001 | 000258034 | ||
| 005 | 20240105142805.0 | ||
| 008 | 020227s1996 maua r 001 0 eng d | ||
| 020 | _a0875844480 | ||
| 035 | _a270137 | ||
| 040 |
_aUIASF _bspa _cUIASF |
||
| 050 | 4 |
_aHF 5415.5 _bR43.1996 |
|
| 100 | _aReichheld, Frederick F | ||
| 245 | 1 | 4 |
_aThe Loyalty effect : _bthe hidden force behind growth, profits, and lasting value / _cFrederick F. Reichheld ; with Thomas Teal. |
| 260 |
_aBoston, Mass. : _bBain, _c1996. |
||
| 300 |
_axviii, 323 p. : _bil. ; _c23 cm. |
||
| 440 | 0 | _aHarvard business school press) | |
| 504 | _aIncluye bibliografía índice. | ||
| 650 | 4 | _aRelaciones con los clientes | |
| 650 | 4 | _aSatisfacción del consumidor | |
| 650 | 4 | _aSatisfacción en el trabajo | |
| 650 | 4 | _aProductividad laboral | |
| 650 | 4 | _aLealtad | |
| 700 | 1 | _aTeal, Thomas. | |
| 905 | _a01 | ||
| 942 | 1 | _cNEWBFXC1 | |
| 999 |
_c231288 _d231288 |
||
| 980 |
_851 _gRonald RUIZ |
||