| 000 | 01083cam-a22003254a-4500 | ||
|---|---|---|---|
| 001 | 000262905 | ||
| 005 | 20240105143014.0 | ||
| 008 | 020812s2001 wiua r 001 0 eng d | ||
| 010 | _a00063975 | ||
| 020 | _a0873894901 (alk. paper) | ||
| 035 | _a274687 | ||
| 040 |
_aDLC _bspa _cUIASF _dUIASF |
||
| 050 | 4 |
_aHF 5415.5 _bN327.2001 |
|
| 082 | 0 | 4 |
_a658.8/12 _221 |
| 100 | 1 |
_aNaumann, Earl, _d1946- |
|
| 245 | 1 | 0 |
_aCustomer centered Six Sigma : _blinking customers, process improvement, and financial results / _cEarl Naumann and Steven H. Hoisington. |
| 260 |
_aMilwaukee, Wis. : _bASQ Quality, _c2001. |
||
| 300 |
_axx, 340 p. : _bil. ; _c26 cm. |
||
| 504 | _aIncluye referencias (p. 333-334) e índice. | ||
| 650 | 0 | _aServicios al cliente | |
| 650 | 0 |
_aServicios al cliente _xControl de calidad - _xMétodos estadísticos. |
|
| 700 | 1 |
_aHoisington, Steven H., _d1953- |
|
| 942 | 1 | _cNEWBFXC1 | |
| 950 | 0 |
_xQuality control _xStatistical methods. |
|
| 905 | _a01 | ||
| 999 |
_c236006 _d236006 |
||
| 980 |
_851 _gRonald RUIZ |
||