| 000 | 01263cam-a22003734a-4500 | ||
|---|---|---|---|
| 001 | 000262930 | ||
| 005 | 20240105143015.0 | ||
| 008 | 020812s2002 wiua r 001 0 eng d | ||
| 010 | _a2002001314 | ||
| 020 | _a0873895010 (alk. paper) | ||
| 035 | _a274679 | ||
| 040 |
_aDLC _bspa _cUIASF _dUIASF |
||
| 050 | 4 |
_aHF 5415.335 _bA433.2002 |
|
| 082 | 0 | 4 |
_a658.3/1422 _221 |
| 100 | 1 |
_aAllen, Derek R., _d1959- |
|
| 245 | 1 | 0 |
_aLinking customer and employee satisfaction to the bottom line : _ba comprehensive guide to establishing the impact of customer and employee satisfaction on critical business outcomes / _cDerek R. Allen and Morris Wilburn. |
| 260 |
_aMilwaukee, Wis. : _bASQ Quality, _c2002. |
||
| 300 |
_axvii, 238 p. : _bil. ; _c24 cm. |
||
| 504 | _aIncluye referencias (p. 225-232) e índice. | ||
| 650 | 0 | _aSatisfacción del consumidor | |
| 650 | 0 | _aSatisfacción en el trabajo | |
| 650 | 0 | _aAdministración industrial | |
| 650 | 0 | _aÉxito en los negocios | |
| 700 | 1 |
_aWilburn, Morris, _d1953- |
|
| 942 | 1 | _cNEWBFXC1 | |
| 905 | _a01 | ||
| 999 |
_c236031 _d236031 |
||
| 980 |
_851 _gRonald RUIZ |
||