| 000 | 01145cam-a2200337-a-4500 | ||
|---|---|---|---|
| 001 | 000263099 | ||
| 005 | 20240105143019.0 | ||
| 008 | 020814s1998 nyua rb 001 0 eng d | ||
| 010 | _a97046069 | ||
| 020 | _a0471248169 (pbk. : alk. paper) | ||
| 035 | _a274795 | ||
| 040 |
_aDLC _bspa _cUIASF _dUIASF |
||
| 050 | 0 |
_aHD 9696.C62 _bC96.1998 |
|
| 082 | 0 | 0 |
_a004/.068/8 _221 |
| 100 | 1 |
_aCzegel, Barbara, _d1953- |
|
| 245 | 1 | 0 |
_aRunning an effective help desk / _cBarbara Czegel. |
| 246 | 1 | 4 | _aHelp desk |
| 250 | _a2nd ed. | ||
| 260 |
_aNew York : _bWiley Computer, _c1998 |
||
| 300 |
_axxv, 434 p. : _bil., gráficas, tablas ; _c24 cm. |
||
| 504 | _aIncluye referencias bibliográficas e índice. | ||
| 650 | 4 |
_aComputadoras - _xIndustria - _xServicios al cliente - _xAdministración. |
|
| 650 | 4 |
_aMaquinas electrónicas de oficina - _xIndustria - _xServicios al cliente - _xAdministración. |
|
| 942 | 1 | _cNEWBFXC1 | |
| 950 | 0 |
_xCustomer services _xManagement. |
|
| 950 | 0 |
_xCustomer services _xManagement. |
|
| 905 | _a01 | ||
| 999 |
_c236197 _d236197 |
||
| 980 |
_851 _gRonald RUIZ |
||