| 000 | 01146cam-a22003494a-4500 | ||
|---|---|---|---|
| 001 | 000263551 | ||
| 005 | 20240105143031.0 | ||
| 008 | 020826s2000 njua rb 001 0 eng d | ||
| 010 | _a00020112 | ||
| 020 | _a0130191957 | ||
| 035 | _a275377 | ||
| 040 |
_aDLC _bspa _cUIASF _dUIASF |
||
| 050 | 4 |
_aHD 9696.67.A2 _bT37.2000 |
|
| 082 | 0 | 0 |
_a004/.068/8 _221 |
| 100 | 1 | _aTardugno, Anthony F. | |
| 245 | 1 | 0 |
_aIT services : _bcosts, metrics, benchmarking, and marketing / _cAnthony F. Tardugno, Thomas R. DiPasquale, Robert E. Matthews. |
| 260 |
_aUpper Saddle River, N.J. : _bPrentice Hall PTR, _c2000 |
||
| 300 |
_axvii, 201 p. : _bil. ; _c25 cm. |
||
| 440 | 0 | _aEnterprise computing series | |
| 504 | _aIncluye referencias bibliográficas e índice. | ||
| 650 | 4 |
_aComputadoras - _xIndustrias de servicios. |
|
| 650 | 4 |
_aComputadoras - _xIndustria - _xServicios al cliente. |
|
| 700 | 1 | _aDiPasquale, Thomas R. | |
| 700 | 1 | _aMatthews, Robert E. | |
| 942 | 1 | _cNEWBFXC1 | |
| 950 | 0 | _xCustomer services. | |
| 905 | _a20 | ||
| 999 |
_c236640 _d236640 |
||
| 980 |
_851 _gRonald RUIZ |
||