| 000 | 00945cam-a22003254a-4500 | ||
|---|---|---|---|
| 001 | 000263950 | ||
| 005 | 20240105143042.0 | ||
| 008 | 020904s2000 inua r 001 0 eng d | ||
| 010 | _a99063620 | ||
| 020 | _a0672317435 | ||
| 035 | _a275298 | ||
| 040 |
_aDLC _bspa _cUIASF _dUIASF |
||
| 050 | 0 |
_aHF 5415.53 _bS78.2000 |
|
| 100 | 1 | _aSturm, Rick. | |
| 245 | 1 | 0 |
_aFoundations of service level management / _cRick Sturm, Wayne Morris, and Mary Jander. |
| 260 |
_aIndianapolis, Ind. : _bSAMS, _c2000 |
||
| 300 |
_axiii, 272 p. : _bil., diagrs., gráficas ; _c23 cm. |
||
| 500 | _aIncluye índice. | ||
| 650 | 4 | _aContratos de calidad de servicio. | |
| 650 | 4 | _aAdministración de la calidad total. | |
| 700 | _aMorris, Wayne | ||
| 700 | 1 | _aJander, Mary. | |
| 942 | 1 | _cNEWBFXC1 | |
| 905 | _a01 | ||
| 999 |
_c237033 _d237033 |
||
| 980 |
_851 _gRonald RUIZ |
||