| 000 | 01016cam-a22003134a-4500 | ||
|---|---|---|---|
| 001 | 000265345 | ||
| 005 | 20240105143113.0 | ||
| 008 | 021014s2002 flua rb 001 0 eng d | ||
| 010 | _a2002018976 | ||
| 020 | _a1574443259 | ||
| 035 | _a275766 | ||
| 040 |
_aDLC _bspa _cUIASF _dUIASF |
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| 050 | 0 |
_aHD 9980.5 _bE35.2002 |
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| 082 | 0 | 0 |
_a658.4/013 _221 |
| 100 | 1 | _aEhrlich, Betsi Harris. | |
| 245 | 1 | 0 |
_aTransactional Six Sigma and Lean Servicing : _bleveraging manufacturing concepts to achieve world class service / _cBetsi Harris Ehrlich. |
| 260 |
_aBoca Raton, Fla. : _bSt. Lucie, _c2002 |
||
| 300 |
_a271 p. : _bil., gráficas, tablas ; _c24 cm. |
||
| 504 | _aIncluye referencias bibliográficas e índice. | ||
| 650 | 4 |
_aIndustrias de servicios _xAdministración. |
|
| 650 | 4 | _aAdministración de la calidad total. | |
| 942 | 1 | _cNEWBFXC1 | |
| 950 | 0 | _xManagement. | |
| 905 | _a01 | ||
| 999 |
_c238406 _d238406 |
||
| 980 |
_851 _gRonald RUIZ |
||