| 000 | 00994cam-a2200337-a-4500 | ||
|---|---|---|---|
| 001 | 000266811 | ||
| 005 | 20240105143116.0 | ||
| 008 | 021025s1991 nyua r 001 0 eng d | ||
| 010 | _a90048557 | ||
| 020 | _a0471525936 : | ||
| 035 | _a274847 | ||
| 040 |
_aDLC _bspa _cUIASF _dUIASF |
||
| 050 | 4 |
_aHF 5415.5 _bB36.1991 |
|
| 082 | 0 | 4 |
_a658.8/12 _220 |
| 100 | 1 | _aBand, William A. | |
| 245 | 1 | 0 |
_aCreating value for customers : _bdesigning and implementing a total corporate strategy / _cWilliam A. Band. |
| 260 |
_aNew York : _bJohn Wiley, _c1991. |
||
| 300 |
_axi, 340 p. : _bil. ; _c25 cm. |
||
| 504 | _aIncluye referencias (p. 285-334) e índice. | ||
| 650 | 4 | _aServicios al cliente | |
| 650 | 4 | _aSatisfacción del consumidor | |
| 650 | 4 | _aSeguros de calidad (Producción) | |
| 942 | 1 | _cNEWBFXC1 | |
| 905 | _a01 | ||
| 999 |
_c239869 _d239869 |
||
| 980 |
_851 _gRonald RUIZ |
||