| 000 | 00828cam-a2200301-a-4500 | ||
|---|---|---|---|
| 001 | 000266826 | ||
| 005 | 20240105143117.0 | ||
| 008 | 021028s1991 nyua rb 000 0 eng d | ||
| 010 | _a91053048 | ||
| 020 | _a0814477771 | ||
| 035 | _a274846 | ||
| 040 |
_aDLC _bspa _cUAISF _dUAISF |
||
| 050 | 0 |
_aHF 5415.5 _bA53.1991 |
|
| 082 | 0 | 0 |
_a658.8/12 _220 |
| 100 | 1 |
_aAnderson, Kristin, _d1962- |
|
| 245 | 1 | 0 |
_aDelivering knock your socks off service / _cKristin Anderson, Ron Zemke. |
| 260 |
_aNew York : _bAmacom, _c1991 |
||
| 300 |
_avii, 136 p. : _bil. ; _c23 cm. |
||
| 504 | _aIncluye referencias bibliográficas (p. 133-134). | ||
| 650 | 4 | _aServicios al cliente | |
| 700 | _aZemke, Ron | ||
| 942 | 1 | _cNEWBFXC1 | |
| 905 | _a01 | ||
| 999 |
_c239883 _d239883 |
||
| 980 |
_851 _gRonald RUIZ |
||