| 000 | 01021nam-a2200325-a-4500 | ||
|---|---|---|---|
| 001 | 000267440 | ||
| 005 | 20240105143134.0 | ||
| 008 | 021107s2002 msua r 001 0 eng d | ||
| 020 | _a0750649011 | ||
| 035 | _a276314 | ||
| 040 |
_aUIASF _bspa _cUIASF |
||
| 050 | 4 |
_aT 58.64 _bB783.2002 |
|
| 082 | _221 | ||
| 100 | 1 |
_aBruton, Noel, _d1955- |
|
| 245 | 1 | 0 |
_aHow to manage the the I.T. helpdesk : _ba guide for user support and call centre managers / _cNoel Bruton. |
| 250 | _a2nd ed. | ||
| 260 |
_aOxford : _bButterworth Heinemann, _c2002. |
||
| 300 |
_axxiv, 347 p. : _bil. ; _c25 cm. |
||
| 440 | 0 | _aComputer weekly professional series) | |
| 504 | _aIncluye referencias (p. 342-343) e índice. | ||
| 650 | 4 |
_aTecnología de la información _xAdministración. |
|
| 650 | 4 |
_aServicios al cliente _xAdministración. |
|
| 942 | 1 | _cNEWBFXC1 | |
| 950 | 0 | _xManagement. | |
| 950 | 0 | _xManagement. | |
| 905 | _a01 | ||
| 999 |
_c240465 _d240465 |
||
| 980 |
_851 _gRonald RUIZ |
||