| 000 | 01085cam-a22003374a-4500 | ||
|---|---|---|---|
| 001 | 000271342 | ||
| 005 | 20240105143257.0 | ||
| 008 | 030304s2001 sp a rb 001 0 spa d | ||
| 010 | _a99049972 | ||
| 020 | _a0766814157 (ed. original) | ||
| 020 | _a8497320107 | ||
| 035 | _a285168 | ||
| 035 | _a296272 | ||
| 040 |
_aUIASF _bspa _cUIASF |
||
| 041 | 1 |
_aspa _heng |
|
| 050 | 4 |
_aTX 911.3.C8 _bF6718.2001 |
|
| 100 | 1 |
_aFord, Robert C. _q(Robert Clayton), _d1945- |
|
| 245 | 1 | 0 |
_aAtención al cliente en los servicios de ocio / _cRobert C. Ford, Cherrill P. Heaton. |
| 260 |
_aMadrid ; _aMéxico : _bParaninfo; _bThomson Learning, _c2001. |
||
| 300 |
_axxxi, 538 p. : _bil. ; _c24 cm. |
||
| 500 | _aTraducción de: Managing the guest experience in hospitality. | ||
| 504 | _aIncluye referencias bibliográficas e índice. | ||
| 650 | 4 |
_aIndustria de la hospitalidad _xServicios al cliente. |
|
| 700 | 1 | _aHeaton, Cherrill P. | |
| 942 | 1 | _cNEWBFXC1 | |
| 950 | 0 | _xCustomer services. | |
| 905 | _a01 | ||
| 999 |
_c244267 _d244267 |
||
| 980 |
_851 _gRonald RUIZ |
||