| 000 | 01082nam a2200337 a 4500 | ||
|---|---|---|---|
| 001 | 000437229 | ||
| 003 | OCoLC | ||
| 005 | 20240105143849.0 | ||
| 008 | 050208s2002 enka rb 001 0 eng d | ||
| 010 | _a2003268012 | ||
| 020 | _a0749436964 | ||
| 035 | _a303936 | ||
| 035 | _a370280 | ||
| 035 | _a373740 | ||
| 040 |
_aUKM _bspa _cUKM _dUIASF |
||
| 050 | 4 |
_aHG 173 _bF675.2002 |
|
| 100 | 1 | _aFoss, Bryan. | |
| 245 | 1 | 0 |
_aCRM in financial services : _ba practical guide to making customer relationship management work / _cBryan Foss & Merlin Stone. |
| 246 | 1 | 0 | _aPractical guide to making customer relationship management work |
| 260 |
_aLondon ; _aMilford, CT : _bKogan Page, _c2002. |
||
| 300 |
_axviii, 700 p. : _bil. ; _c26 cm. |
||
| 504 | _aIncluye referencias bibliográficas e índice. | ||
| 650 | 4 |
_aIndustria de servicios financieros _xServicios al cliente |
|
| 650 | 0 |
_aFinancial services industry _xCustomer services |
|
| 700 | 1 |
_aStone, Merlyn Clark, _d1925-1987 |
|
| 905 | _a01 | ||
| 942 | 1 | _cNEWBFXC1 | |
| 999 |
_c409506 _d409506 |
||
| 980 |
_851 _gRonald RUIZ |
||