| 000 | 00938nam a2200301 u 4500 | ||
|---|---|---|---|
| 001 | 000437676 | ||
| 005 | 20240105143854.0 | ||
| 008 | 040329s1993 sp a r 001 0 spa d | ||
| 020 | _a8479780797 | ||
| 035 | _a295770 | ||
| 040 |
_aUIASF _bspa _cUIASF |
||
| 050 | 4 |
_aHF 5415.5 _bH4318.1993 |
|
| 100 | _aHeskett, James L | ||
| 245 | 1 | 0 |
_aCambios creativos en servicios / _cJames L. Heskett, W. Earl Sasser, Christopher W. L. Hart. |
| 260 |
_aMadrid : _bDíaz de Santos, _c1993. |
||
| 300 |
_axvii, 367 p. : _bil. ; _c22 cm. |
||
| 500 | _aTraducción de: Service breakthroughs: changing the rules of the game. | ||
| 504 | _aIncluye referencias bibliográficas (p. 337-352) e índice. | ||
| 650 | 4 | _aServicios al cliente | |
| 650 | 4 | _aAdministración de ventas | |
| 700 | _aSasser, W. Earl | ||
| 700 | 1 | _aHart, Christopher W. L. | |
| 905 | _a01 | ||
| 942 | 1 | _cNEWBFXC1 | |
| 999 |
_c409935 _d409935 |
||
| 980 |
_851 _gRonald RUIZ |
||