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| 008 | 040803s2000 enka r 001 0 eng d | ||
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_aHD 9980.5 _bN67.2000 |
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_a658 _221 |
| 100 | 1 |
_aNormann, Richard, _d1943- |
|
| 245 | 1 | 0 |
_aService management : _bstrategy and leadership in service business / _cRichard Normann. |
| 250 | _a3rd ed. | ||
| 260 |
_aChichester ; _aNew York : _bWiley, _c2000. |
||
| 300 |
_axix, 234 p. : _bil. ; _c24 cm. |
||
| 504 | _aIncluye referencias bibliográficas (p. [229]-230) e índice. | ||
| 650 | 4 |
_aIndustrias de servicios _xAdministración. |
|
| 942 | 1 | _cNEWBFXC1 | |
| 950 | 0 | _xManagement. | |
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