| 000 | 01036cam-a2200313-a-4500 | ||
|---|---|---|---|
| 001 | 000447426 | ||
| 005 | 20240105144052.0 | ||
| 008 | 040811s1998 ilua r 001 0 eng d | ||
| 010 | _a97028835 | ||
| 020 | _a0877572674 (hardcover) | ||
| 035 | _a298904 | ||
| 040 |
_aDLC _bspa _cDLC _dUIASF |
||
| 050 | 4 |
_aHF 5415.5 _bC445.1998 |
|
| 082 | 0 | 0 |
_a658.8/12 _221 |
| 100 | 1 | _aChakrapani, Chuck. | |
| 245 | 1 | 0 |
_aHow to measure service quality & customer satisfaction : _bthe informal field guide for tools and techniques / _cChuck Chakrapani. |
| 260 |
_aChicago, Ill. : _bAmerican Marketing Assoc., _c1998. |
||
| 300 |
_axiii, 282 p. : _bil. ; _c24 cm. |
||
| 504 | _aIncluye referencias bibligráficas (p. 275-276) e índice. | ||
| 650 | 4 |
_aServicios al cliente _xControl de calidad. |
|
| 650 | 4 |
_aServicios al cliente _xAdministración. |
|
| 942 | 1 | _cNEWBFXC1 | |
| 950 | 0 | _xQuality control. | |
| 950 | 0 | _xManagement. | |
| 905 | _a01 | ||
| 999 |
_c419420 _d419420 |
||
| 980 |
_851 _gRonald RUIZ |
||