| 000 | 01075cam-a2200349-a-4500 | ||
|---|---|---|---|
| 001 | 000447482 | ||
| 005 | 20240105144053.0 | ||
| 008 | 040801s1995 maua r 001 0 eng d | ||
| 010 | _a94034590 | ||
| 020 | _a0875845703 (alk. paper) | ||
| 035 | _a298832 | ||
| 040 |
_aDLC _bspa _cDLC _dUIASF |
||
| 050 | 4 |
_aHF 5415.5 _bS34.1995 |
|
| 082 | 0 | 0 |
_a658.8/12 _220 |
| 100 | 1 |
_aSchneider, Benjamin, _d1938- |
|
| 245 | 1 | 0 |
_aWinning the service game / _cBenjamin Schneider, David E. Bowen. |
| 260 |
_aBoston, Mass. : _bHarvard Business School Press, _c1995. |
||
| 300 |
_axi, 295 p. : _bil. ; _c25 cm. |
||
| 504 | _aIncluye referencias bibliográficas (p. 261-283) e índice. | ||
| 650 | 4 |
_aServicios al cliente _xAdministración. |
|
| 650 | 4 |
_aEmpleados - _xCapacitación. |
|
| 650 | 4 | _aIncentivos en la industria | |
| 700 | 1 | _aBowen, David Earl. | |
| 942 | 1 | _cNEWBFXC1 | |
| 950 | 0 | _xManagement. | |
| 950 | 0 | _xTraining of. | |
| 905 | _a01 | ||
| 999 |
_c419476 _d419476 |
||
| 980 |
_851 _gRonald RUIZ |
||