000 | 01245cam a2200349 a 4500 | ||
---|---|---|---|
001 | 000514019 | ||
003 | OCoLC | ||
005 | 20240105145019.0 | ||
008 | 061124s2006 nju rb 000 0 eng d | ||
020 | _a047168693X | ||
020 | _a9780471686934 | ||
035 | _a323026 | ||
035 | _a326091 | ||
040 |
_aDLC _bspa _cDLC _dUIASF |
||
050 | 4 |
_aTX 911.3.M27 _bH56.2006 |
|
082 | 0 | 4 |
_a647.94/068 _222 |
100 | 1 |
_aHinkin, Timothy R. _9171271 |
|
245 | 1 | 0 |
_aCases in hospitality management : _ba critical incident approach / _cTimothy R. Hinkin. |
250 | _a2nd ed. | ||
260 |
_aHoboken, N.J. : _bJohn Wiley, _c2006. |
||
300 |
_aix, 157 p. ; _c23 cm. |
||
504 | _aIncluye referencias bibliográficas. | ||
505 | 0 | _aEthics -- Training and development -- Reward systems -- Communication -- Policies -- Group dynamics -- Technology -- Process analysis -- Service exemplars -- Service recovery. | |
650 | 0 |
_aHospitality industry _xManagement _zUnited States _vCase studies. |
|
650 | 4 |
_aIndustria de la hospitalidad _xAdministración _zEstados Unidos _vEstudio de casos. |
|
905 | _a01 | ||
942 | 1 | _cNEWBFXC1 | |
980 |
_851 _gRonald RUIZ |
||
999 |
_c484096 _d484096 |