| 000 | 01245cam a2200349 a 4500 | ||
|---|---|---|---|
| 001 | 000514019 | ||
| 003 | OCoLC | ||
| 005 | 20240105145019.0 | ||
| 008 | 061124s2006 nju rb 000 0 eng d | ||
| 020 | _a047168693X | ||
| 020 | _a9780471686934 | ||
| 035 | _a323026 | ||
| 035 | _a326091 | ||
| 040 |
_aDLC _bspa _cDLC _dUIASF |
||
| 050 | 4 |
_aTX 911.3.M27 _bH56.2006 |
|
| 082 | 0 | 4 |
_a647.94/068 _222 |
| 100 | 1 |
_aHinkin, Timothy R. _9171271 |
|
| 245 | 1 | 0 |
_aCases in hospitality management : _ba critical incident approach / _cTimothy R. Hinkin. |
| 250 | _a2nd ed. | ||
| 260 |
_aHoboken, N.J. : _bJohn Wiley, _c2006. |
||
| 300 |
_aix, 157 p. ; _c23 cm. |
||
| 504 | _aIncluye referencias bibliográficas. | ||
| 505 | 0 | _aEthics -- Training and development -- Reward systems -- Communication -- Policies -- Group dynamics -- Technology -- Process analysis -- Service exemplars -- Service recovery. | |
| 650 | 0 |
_aHospitality industry _xManagement _zUnited States _vCase studies. |
|
| 650 | 4 |
_aIndustria de la hospitalidad _xAdministración _zEstados Unidos _vEstudio de casos. |
|
| 905 | _a01 | ||
| 942 | 1 | _cNEWBFXC1 | |
| 980 |
_851 _gRonald RUIZ |
||
| 999 |
_c484096 _d484096 |
||