| 000 | 00988cam a2200313 a 4500 | ||
|---|---|---|---|
| 001 | 000514397 | ||
| 005 | 20240105145030.0 | ||
| 008 | 061204s1998 wiua b 001 0 eng d | ||
| 010 | _a97003240 | ||
| 020 | _a087389362X (alk. paper) | ||
| 035 | _a323746 | ||
| 040 |
_aDLC _bspa _cDLC _dUIASF |
||
| 050 | 4 |
_aHF 5415.335 _bH39.1998 |
|
| 100 | 1 |
_aHayes, Bob E., _d1963- |
|
| 245 | 1 | 0 |
_aMeasuring customer satisfaction : _bsurvey design, use, and statistical analysis methods / _cBob E. Hayes. |
| 250 | _a2nd ed. | ||
| 260 |
_aMilwaukee, Wis. : _bASQC Quality Press, _c1998. |
||
| 300 |
_axviii, 278 p. : _bil. ; _c24 cm. |
||
| 504 | _aIncluye referencias bibliográficas (p. 261-266) e índice. | ||
| 650 | 0 |
_aConsumer satisfaction _xStatistical methods. |
|
| 650 | 4 |
_aSatisfacción del consumidor _xMétodos estadísticos |
|
| 650 | 0 | _aQuestionnaires. | |
| 650 | 4 | _aCuestionarios | |
| 905 | _a01 | ||
| 942 | 1 | _cNEWBFXC1 | |
| 999 |
_c484469 _d484469 |
||
| 980 |
_851 _gRonald RUIZ |
||