| 000 | 00944cam a22003254a 4500 | ||
|---|---|---|---|
| 001 | 000514440 | ||
| 003 | OCoLC | ||
| 005 | 20240105145031.0 | ||
| 008 | 061205s2004 nyua r 000 0 eng d | ||
| 020 | _a0743270282 (alk. paper) | ||
| 020 | _a9780743270281 (alk. paper) | ||
| 035 | _a323742 | ||
| 040 |
_aDLC _bspa _cDLC _dUIASF |
||
| 050 | 4 |
_aHF 5415.5 _bB526.2004 |
|
| 082 | 0 | 4 |
_a658.8/12 _222 |
| 100 | 1 | _aBlanchard, Kenneth H | |
| 245 | 1 | 0 |
_aCustomer mania! : _bit's never too late to build a customer-focused company / _cKen Blanchard, Jim Ballard, Fred Finch. |
| 260 |
_aNew York : _bFree, _c2004. |
||
| 300 |
_ax, 195 p. : _bil. ; _c23 cm. |
||
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 650 | 4 |
_aServicios al cliente _xAdministración. |
|
| 700 | 1 |
_aBallard, Jim, _d1933- |
|
| 700 | 1 | _aFinch, Frederic E. | |
| 905 | _a01 | ||
| 049 | _aUIAA | ||
| 942 | 1 | _cNEWBFXC1 | |
| 999 |
_c484511 _d484511 |
||
| 980 |
_851 _gRonald RUIZ |
||