000			01386nam a2200337 a 4500
001			000538373
003			OCoLC
005			20240105145950.0
008			090813s2008 mau rb 001 0 eng d
010			_a 2008007864
020			_a9781578518999
020			_a1578518997
035			_a348418
040			_aLVB _bspa _cLVB _dUIASF
050		4	_aHF 5718 _bW4175.2008
100	1		_aWeeks, Holly
245	1	0	_aFailure to communicate : _bhow conversations go wrong and what you can do to right them / _cHolly Weeks.
246	1	0	_aHow conversations go wrong and what you can do to right them
260			_aBoston, Mass. : _bHarvard Business, _c2008.
300			_avi, 240 p. ; _c24 cm.
504			_aIncluye referencias bibliográficas (p. [227]-228) e índice.
505	0		_aAnatomy of the problem -- What's wrong with what we do -- Rethinking what we do: finding balance -- Acting unilaterally -- Conversational warfare and the combat mentality -- Out of combat: changing the game -- Emotional fallout -- Out of emotion's grip: increasing skill -- Breakdowns over misconceptions -- Out of the breakdown gap: strategy and tactics -- Putting it all together.
650		4	_aComunicación en la empresa
650		4	_aComunicación interpersonal
650		4	_aComunicación oral
905			_a01
942		1	_cNEWBFXC1
999			_c507325 _d507325
980			_851 _gRonald RUIZ