| 000 | 01528nam a2200445 a 4500 | ||
|---|---|---|---|
| 001 | 000564186 | ||
| 003 | OCoLC | ||
| 005 | 20240105150726.0 | ||
| 008 | 120127s2011 enka rb 001 0 eng d | ||
| 020 | _a0113313071 (pbk.) | ||
| 020 | _a9780113313075 (pbk.) | ||
| 035 | _a368154 | ||
| 035 | _a374675 | ||
| 035 | _a374676 | ||
| 040 |
_aSISPL _bspa _cSISPL _dUIASF |
||
| 050 | 4 |
_aHD 9696.67.A2 _bS74.2011 |
|
| 100 | 1 | _aSteinberg, Randy A | |
| 245 | 1 | 0 |
_aITIL® service operation / _c[Randy Steinberg, author ; Colin Rudd, mentor ; Shirley Lacy, project mentor ; Ashley Hanna, technical continuity editor]. |
| 246 | 1 | 2 | _aInformation technology infrastructure library service operations |
| 246 | 1 | 0 | _aService operations |
| 250 | _a2nd ed. | ||
| 260 |
_aLondon : _bTSO, _c2011. |
||
| 300 |
_axi, 370 p. : _bil. ; _c28 cm. |
||
| 440 | 0 | _aITIL | |
| 440 | 0 | _aBest management practice | |
| 504 | _aIncluye referencias bibliográficas (p. 305) e índice. | ||
| 650 | 0 |
_aComputer industry _xCustomer services _xManagement |
|
| 650 | 4 |
_aIndustria de la computación _xServicios al cliente - _xAdministración |
|
| 650 | 0 |
_aElectronic office machine industry _xCustomer services _xManagement |
|
| 650 | 4 |
_aMáquinas electrónicas de oficina - _xServicios al cliente - _xAdministración |
|
| 700 | 1 | _aRudd, Colin | |
| 700 | 1 | _aLacy, Shirley | |
| 700 | 1 | _aHanna, Ashley | |
| 710 | 1 |
_aGreat Britain. _bCabinet Office |
|
| 905 | _a01 | ||
| 942 | _cNEWBFXC1 | ||
| 999 |
_c532422 _d532422 |
||
| 980 |
_851 _gRonald RUIZ |
||