| 000 | 01403cam a2200433 a 4500 | ||
|---|---|---|---|
| 001 | 000564187 | ||
| 003 | OCoLC | ||
| 005 | 20240105150726.0 | ||
| 008 | 111023s2011 enka r 001 0 eng d | ||
| 020 | _a9780113313044 (pbk.) | ||
| 020 | _a0113313047 (pbk.) | ||
| 035 | _a366337 | ||
| 035 | _a368158 | ||
| 035 | _a374679 | ||
| 035 | _a374680 | ||
| 040 |
_aSISPL _bspa _cSISPL _dUIASF |
||
| 050 | 4 |
_aHD 9696.2.C63 _bG72.2011 |
|
| 110 | 1 |
_aGreat Britain. _bCabinet Office |
|
| 245 | 1 | 0 |
_aITIL® service strategy / _cDavid Cannon ; mentor, David Wheeldon ; project mentor, Shirley Lacy ; technical continuity editor, Ashley Hanna. |
| 246 | 1 | 0 | _aService strategy |
| 250 | _a2nd ed. | ||
| 260 |
_aLondon : _bThe Stationery Office, _c2011. |
||
| 300 |
_axii, 483 p. : _bil. ; _c28 cm. |
||
| 440 | 0 | _aITIL | |
| 440 | 0 | _aBest management practice | |
| 650 | 0 |
_aComputer industry _xCustomer services _xManagement. |
|
| 650 | 4 |
_aIndustria de la computación _xServicios al cliente - _xAdministración |
|
| 650 | 0 |
_aElectronic office machine industry _xCustomer services _xManagement. |
|
| 650 | 4 |
_aMáquinas electrónicas de oficina - _xServicios al cliente - _xAdministración |
|
| 700 | 1 | _aCannon, David | |
| 700 | 1 | _aWheeldon, David | |
| 700 | 1 | _aLacy, Shirley | |
| 700 | 1 | _aHanna, Ashley | |
| 905 | _a01 | ||
| 942 | _cNEWBFXC1 | ||
| 999 |
_c532423 _d532423 |
||
| 980 |
_851 _gRonald RUIZ |
||