| 000 | 00965nam a2200313 a 4500 | ||
|---|---|---|---|
| 001 | 000569050 | ||
| 005 | 20240105150853.0 | ||
| 008 | 120329s2008 enka rb 001 0 eng d | ||
| 020 | _a9781405847322 (pbk. : alk. paper) | ||
| 020 | _a1405847328 (pbk. : alk. paper) | ||
| 035 | _a370752 | ||
| 035 | _a370762 | ||
| 035 | _a370763 | ||
| 040 |
_aDLC _bspa _cDLC _dUIASF |
||
| 050 | 4 |
_aHD 9980.5 _bJ647.2008 |
|
| 100 | 1 |
_aJohnston, Robert, _d1953- |
|
| 245 | 1 | 0 |
_aService operations management : _bimproving service delivery / _cRobert Johnston and Graham Clark. |
| 250 | _a3rd ed. | ||
| 260 |
_aHarlow, Essex, England ; _aNew York : _bFinancial Times/Prentice Hall, _c2008. |
||
| 300 |
_axvi, 533 p. : _bil. ; _c25 cm. |
||
| 650 | 0 |
_aService industries _xManagement. |
|
| 650 | 4 |
_aIndustrias de servicios _xAdministración |
|
| 700 | 1 |
_aClark, Graham, _d1949- |
|
| 905 | _a01 | ||
| 942 | _cNEWBFXC1 | ||
| 999 |
_c537236 _d537236 |
||
| 980 |
_851 _gRonald RUIZ |
||