000 | 02873cam a2200517 i 4500 | ||
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001 | 000579253 | ||
003 | OCoLC | ||
005 | 20240105151345.0 | ||
008 | 130115s2001 orua rb 001 0 eng d | ||
010 | _a 00068424 | ||
020 | _a1563272172 | ||
020 | _a9781563272172 | ||
020 | _a1563272318 | ||
020 | _a9781563272318 | ||
020 | _a1563273888 (pbk.) | ||
020 | _a9781563273889 (pbk.) | ||
035 | _a381209 | ||
040 |
_aDLC _bspa _cUBY _erda _dUIASF |
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050 | 4 |
_aHD 62.15 _bS55.2001 |
|
100 |
_aShiba, Shoji _d1933- _eautor |
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245 | 1 | 0 |
_aFour practical revolutions in management : _bsystems for creating unique organizational capability / _cShoji Shiba, David Walden ; with contributions by Alan Graham, John Petrolini, and Many Others. |
260 |
_aCambridge, Mass. : _bCenter for Quality of Management, _c2001. |
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300 |
_axxvi, 758 páginas : _bilustraciones ; _c24 cm |
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336 |
_atexto _2rdacontent |
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337 |
_asin medio _2rdamedia |
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338 |
_avolumen _2rdacarrier |
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504 | _aIncluye referencias bibliográficas e índice. | ||
505 | 0 | _aThe evolution of the customer satisfaction concept -- Survival in a rapidly changing world -- Developing a unique organizational capability -- Change in the work concept -- Evolution of customer focus and its challenges -- Improvement as a problem-solving process -- Process discovery and management -- Process control and variation -- Reactive improvement and the 7 steps method -- Management diagnosis of the 7 steps of reactive improvement -- Process management mobilization case study : Teradyne -- Planning projects or tasks -- Proactive improvement -- Applying proactive improvement to develop new products -- Engagement and alignment of organization members -- Coordinating behavior -- Leading change -- Self-development -- Teamwork skill -- Initiation strategies -- Infrastructure for mobilization -- Phase-in -- U.S. focused strategies for phase-in -- Hoshin management -- Leading process improvement -- Further case studies in mobilization -- The practice of breakthrough -- Networking and societal diffusion : regional and national networking -- Ongoing integration of methods. | |
541 | _aEx libris: "Donated by the Nippon Foundation". | ||
541 | _aDonación de : The Nippon Foundation. | ||
650 | 0 | _aTotal quality management. | |
650 | 4 | _aAdministración de la calidad total. | |
650 | 0 |
_aTotal quality management _vCase studies. |
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650 | 4 |
_aAdministración de la calidad total. _vEstudio de casos |
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650 | 0 | _aOrganizational change. | |
650 | 4 | _aCambio organizacional | |
650 | 4 |
_aCambio organizacional _vEStudio de casos |
|
650 | 0 |
_aOrganizational change _vCase studies. |
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700 |
_aWalden, David _d1942- _eautor |
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700 | 1 |
_aGraham, Alan. _eeditor |
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905 | _a01 | ||
942 | _cNEWBFXC1 | ||
999 |
_c547380 _d547380 |
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980 |
_851 _gRonald RUIZ |