000			02873cam a2200517 i 4500
001			000579253
003			OCoLC
005			20240105151345.0
008			130115s2001 orua rb 001 0 eng d
010			_a 00068424
020			_a1563272172
020			_a9781563272172
020			_a1563272318
020			_a9781563272318
020			_a1563273888 (pbk.)
020			_a9781563273889 (pbk.)
035			_a381209
040			_aDLC _bspa _cUBY _erda _dUIASF
050		4	_aHD 62.15 _bS55.2001
100			_aShiba, Shoji _d1933- _eautor
245	1	0	_aFour practical revolutions in management : _bsystems for creating unique organizational capability / _cShoji Shiba, David Walden ; with contributions by Alan Graham, John Petrolini, and Many Others.
260			_aCambridge, Mass. : _bCenter for Quality of Management, _c2001.
300			_axxvi, 758 páginas : _bilustraciones ; _c24 cm
336			_atexto _2rdacontent
337			_asin medio _2rdamedia
338			_avolumen _2rdacarrier
504			_aIncluye referencias bibliográficas e índice.
505	0		_aThe evolution of the customer satisfaction concept -- Survival in a rapidly changing world -- Developing a unique organizational capability -- Change in the work concept -- Evolution of customer focus and its challenges -- Improvement as a problem-solving process -- Process discovery and management -- Process control and variation -- Reactive improvement and the 7 steps method -- Management diagnosis of the 7 steps of reactive improvement -- Process management mobilization case study : Teradyne -- Planning projects or tasks -- Proactive improvement -- Applying proactive improvement to develop new products -- Engagement and alignment of organization members -- Coordinating behavior -- Leading change -- Self-development -- Teamwork skill -- Initiation strategies -- Infrastructure for mobilization -- Phase-in -- U.S. focused strategies for phase-in -- Hoshin management -- Leading process improvement -- Further case studies in mobilization -- The practice of breakthrough -- Networking and societal diffusion : regional and national networking -- Ongoing integration of methods.
541			_aEx libris: "Donated by the Nippon Foundation".
541			_aDonación de : The Nippon Foundation.
650		0	_aTotal quality management.
650		4	_aAdministración de la calidad total.
650		0	_aTotal quality management _vCase studies.
650		4	_aAdministración de la calidad total. _vEstudio de casos
650		0	_aOrganizational change.
650		4	_aCambio organizacional
650		4	_aCambio organizacional _vEStudio de casos
650		0	_aOrganizational change _vCase studies.
700			_aWalden, David _d1942- _eautor
700	1		_aGraham, Alan. _eeditor
905			_a01
942			_cNEWBFXC1
999			_c547380 _d547380
980			_851 _gRonald RUIZ