| 000 | 01350cam a2200409 i 4500 | ||
|---|---|---|---|
| 001 | 000583721 | ||
| 005 | 20240105151519.0 | ||
| 008 | 130529t20122012mx a rb 000 0 spa d | ||
| 010 | _a2010009676 | ||
| 020 | _a9786071709684 | ||
| 035 | _a384885 | ||
| 040 |
_aDLC _bspa _erda _cDLC _dUIASF |
||
| 041 | 1 |
_aspa _heng |
|
| 050 | 4 |
_aHF 5415.5 _bH4218.2012 |
|
| 100 | 1 |
_aHeppell, Michael, _eautor |
|
| 240 | 1 | 0 |
_a5 star service : how to deliver exceptional customer service. _lEspañol |
| 245 | 1 | 0 |
_aCómo otorgar un servicio excepcional : _bservicio de cinco estrellas / _cMichael Heppell ; traducción: Joseph John Doshner. |
| 246 | 1 | 0 | _aServico de cinco estrellas |
| 246 | 1 | 2 | _aServico de 5 estrellas |
| 250 | _aPrimera edición en español, enero 2012. | ||
| 264 | 1 |
_aMéxico, D.F. : _bEditorial Trillas, _c2012, |
|
| 264 | 4 | _c©2012. | |
| 300 |
_a231 páginas : _bilustraciones ; _c22 cm |
||
| 336 |
_atexto _btxt _2rdacontent |
||
| 337 |
_asin medio _bn _2rdamedia |
||
| 338 |
_avolumen _bnc _2rdacarrier |
||
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 650 | 4 |
_aServicios al cliente _xAdministración |
|
| 650 | 0 | _aConsumer satisfaction. | |
| 650 | 4 | _aSatisfacción del consumidor | |
| 700 | 1 |
_aDoshner, Joseph John, _etraductor |
|
| 905 | _a01 | ||
| 942 | _cNEWBFXC1 | ||
| 999 |
_c551823 _d551823 |
||
| 980 |
_851 _gRonald RUIZ |
||