| 000 | 01350nam a2200385 i 4500 | ||
|---|---|---|---|
| 001 | 000607309 | ||
| 005 | 20240105151729.0 | ||
| 008 | 140114t20122012nyua rb 001 0 eng d | ||
| 010 | _a2010936298 | ||
| 020 | _a9781439060322 | ||
| 020 | _a1439060320 | ||
| 035 | _a390109 | ||
| 040 |
_aSISPL _bspa _erda _cSISPL _dUIASF |
||
| 050 | 4 |
_aTX 911.3.M27 _bF68.2012 |
|
| 100 | 1 |
_aFord, Robert C. _eautor |
|
| 245 | 1 | 0 |
_aManaging quality service in hospitality : _bhow organizations achieve excellence in the guest experience / _cRobert C. Ford, Michael C. Sturman, Cherrill P. Heaton. |
| 264 | 1 |
_aClifton Park, N.Y. : _bDelmar, Cengage Learning, _c2012, |
|
| 264 | 4 | _c©2012. | |
| 300 |
_axxvii, 516 páginas : _bilustraciones a color ; _c26 cm |
||
| 336 |
_atexto _btxt _2rdacontent |
||
| 337 |
_asin medio _bn _2rdamedia |
||
| 338 |
_avolumen _bnc _2rdacarrier |
||
| 504 | _aIncluye referencias bibliográficas e índice. | ||
| 650 | 0 |
_aHospitality industry _xManagement. |
|
| 650 | 4 |
_aIndustria hospitalaria - _xAdministración |
|
| 650 | 0 |
_aHospitality industry _xCustomer services. |
|
| 650 | 4 |
_aIndustria hospitalaria _xcosto de servicios |
|
| 700 | 1 |
_aSturman, Michael C. _q(Michael Craig) _eautor |
|
| 700 | 1 |
_aHeaton, Cherrill P. _eautor |
|
| 905 | _a01 | ||
| 942 | _cNEWBFXC1 | ||
| 999 |
_c575271 _d575271 |
||
| 980 |
_851 _gRonald RUIZ |
||