| 000 | 01249nam a2200409 i 4500 | ||
|---|---|---|---|
| 001 | 000631154 | ||
| 003 | OCoLC | ||
| 005 | 20240105152001.0 | ||
| 008 | 140825t20072007nju rb 001 0 eng d | ||
| 010 | _a 2006036647 | ||
| 020 | _a9780470043554 | ||
| 020 | _a0470043555 | ||
| 035 | _a395747 | ||
| 040 |
_aRUQBL _bspa _cRUQBL _dOCLCF |
||
| 050 | 4 |
_aTX 911.3.C8 _bT57.2007 |
|
| 100 | 1 |
_aTisch, Jonathan M. _eautor |
|
| 245 | 1 | 0 |
_aChocolates on the pillow aren't enough : _breinventing the customer experience / _cJonathan M. Tisch ; with Karl Weber. |
| 264 | 1 |
_aHoboken, N.J. : _bJohn Wiley, _c2007, |
|
| 264 | 4 | _c©2007. | |
| 300 |
_axii, 256 páginas ; _c24 cm. |
||
| 336 |
_atexto _btxt _2rdacontent |
||
| 337 |
_asin medio _bn _2rdamedia |
||
| 338 |
_avolumen _bnc _2rdacarrier |
||
| 504 | _aIncluye referencias bibliográficas (páginas 235-249) e índice. | ||
| 650 | 0 |
_aHospitality industry _xCustomer services. |
|
| 650 | 4 |
_aIndustria hospitalaria _bCosto de servicios |
|
| 650 | 0 | _aHotels. | |
| 650 | 4 | _aHoteles. | |
| 650 | 0 | _aCustomer relations. | |
| 650 | 4 | _aRelaciones con los clientes | |
| 700 | 1 |
_aWeber, Karl _eautor |
|
| 905 | _a01 | ||
| 942 | _cNEWBFXC1 | ||
| 999 |
_c598996 _d598996 |
||
| 980 |
_851 _gRonald RUIZ |
||