000 | 02403cam a2200505 i 4500 | ||
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001 | 000654886 | ||
003 | MX-MxUI | ||
005 | 20240105152128.0 | ||
008 | 150515t20132013maua r 001 0 eng d | ||
010 | _a2012931582 | ||
020 | _a9781133187820 | ||
020 | _a113318782X | ||
035 | _a400979 | ||
040 |
_aTHM _bspa _erda _cTHM _dUIASF |
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050 | 4 |
_aQA 76.9.T43 _bB45.2013 |
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100 | 1 |
_aBeisse, Fred, _d1942- _eautor |
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245 | 1 | 2 |
_aA guide to computer user support for help desk & support specialists / _cFred Beisse. |
246 | 3 | _aGuide to computer user support for help desk and support specialists | |
250 | _aFifth edition. | ||
264 | 1 |
_aBoston, MA : _bCourse Technology, Cengage Learning, _c2013, |
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264 | 4 | _c©2013. | |
300 |
_axviii, 670 páginas : _bilustraciones ; _c24 cm. + _e1 disco óptico láser (4 3/4 plg.). |
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336 |
_atexto _btxt _2rdacontent |
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337 |
_acomputadora _bc _2rdamedia |
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337 |
_asin medio _bn _2rdamedia |
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338 |
_avolumen _bnc _2rdacarrier |
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338 |
_adisco óptico _bcd _2rdacarrier |
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505 | 1 |
_gdisco óptico. _tHelpSTAR help desk software for A guide to computer user support. |
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544 | 0 | _aSolicitar el disco en el mostrador de Hemeroteca. | |
500 | _aIncluye índice. | ||
505 | 8 | _aIntroduction to computer user support -- Customer service skills for user support agents -- Writing for end users -- Skills for troubleshooting computer problems. --Common support problems -- Help desk operation. -- User support management -- Product evaluation strategies and support standards -- End-user needs assessment projects -- Installing and managing end-user computers -- Training computer users. -- A user support utility tool kit -- Appendix A.. Answers to check your understanding questions-- Appendix B. HelpSTAR student edition. -- Appendix C. User support presentations and meetings.. | |
650 | 0 | _aComputer technical support | |
650 | 4 | _aSoporte técnico para computadoras | |
650 | 0 |
_aInformation technology _xManagement |
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650 | 4 |
_aTecnología de la información _xAdministración |
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650 | 0 |
_aCustomer services _xManagement |
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650 | 4 |
_aServicios al cliente _xAdministración |
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740 | 0 | 2 | _aHelpSTAR help desk software for A guide to computer user support. |
905 | _a21 | ||
942 | _cNEWBFXC1 | ||
999 |
_c610988 _d610988 |
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980 |
_851 _gRonald RUIZ |